wPRIVACY POLICY
PANO’S HOME PROS
Last updated: 11/20/2025

This Privacy Policy explains how Pano’s Home Pros (“Pano’s Home Pros”, “we”, “us”, or “our”) collects, uses, shares, and protects information about you when you visit our website (the “Site”) or otherwise interact with us.

By using the Site or submitting information to us, you agree that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the Site.

Note: This Privacy Policy is intended as a general description of our practices. It does not replace any specific contract, proposal, or work order you may sign with Pano’s Home Pros for home improvement services.

1. WHO WE ARE

Pano’s Home Pros is a home improvement and remodeling contractor serving homeowners in New England.

Pano’s Home Pros
Email: panoshomepros@gmail.com
Phone: (774) 473-3221
Address: 1913 Purchase St.
New Bedford, MA 02740

If you have any questions about this Privacy Policy or our privacy practices, you can contact us using the details above.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to:

– Your use of our website (the “Site”)
– Information you provide to us through online forms, email, phone, or other communications
– Basic marketing and customer relationship activities related to our home improvement services

This Privacy Policy does not govern:

– Third-party websites or services that we do not control
– Any separate written contract, proposal, or work order you sign with us (those documents may include additional terms regarding your information)

3. INFORMATION WE COLLECT

We collect information in three main ways:

1. Information you choose to provide

2. Information collected automatically when you use the Site

3. Information from third parties or publicly available sources

3.1 Information you provide directly

You may choose to provide information to us when you:

– Fill out a contact form or request an estimate
– Call, email, or text us
– Request a consultation or appointment
– Send photos or information about your home or project
– Provide a review, testimonial, or other feedback

The information you provide may include:

– Contact details (name, phone number, email address, mailing address)
– Property address and basic property details
– Service interests (for example, kitchen remodeling, bathroom remodeling, painting, windows and doors, drywall and insulation, flooring, basement remodeling, decks, additions, roofing, siding, gutters, HVAC, plumbing, electrical)
– Project details (budget range, timeline, style preferences, photos or videos of current conditions)
– Communication preferences and notes you choose to share
– Feedback, reviews, and testimonials

Providing this information is voluntary, but if you choose not to provide it, we may not be able to respond to your request or provide services.

SMS / Text Message Communications

Consent to Receive SMS Messages

By providing your mobile phone number to Pano’s Home Pros LLC 

during a phone call, in-person conversation, or through any of 

our forms, and expressly consenting to receive SMS messages, you 

agree to receive text messages from Pano’s Home Pros related to:

– Inspection appointment confirmations and reminders

– Estimate delivery notifications and follow-ups

– Customer service replies to your inquiries

– Project status updates

Message Frequency

Message frequency varies based on your interactions with our team 

and the status of your project. You may receive between 1 and 10 

messages per month depending on active project activity.

Message and Data Rates

Message and data rates may apply. Please check with your mobile 

carrier for details about your text messaging plan and any 

associated charges.

Non-Sharing of Mobile Information

Mobile information — including your phone number, opt-in consent, 

and SMS conversation history — will NOT be shared with third 

parties or affiliates for marketing or promotional purposes. This 

information is only used internally by Pano’s Home Pros LLC to 

deliver the services you have consented to.

We may share mobile information only in the following limited 

circumstances:

– With service providers who assist us in delivering SMS services 

  (such as Twilio), under strict confidentiality obligations

– When required by law, court order, or valid legal process

– To protect the rights, property, or safety of Pano’s Home Pros, 

  our customers, or the public

Opt-Out

You can opt out of receiving SMS messages from Pano’s Home Pros at 

any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to 

any message. After you send STOP, you will receive a confirmation 

message and no further SMS messages will be sent. To opt back in, 

reply START.

Help

For help or questions about our SMS program, reply HELP to any 

message, call us at 774-473-3221, or email info@panoshomepros.com.

Verbal Consent Documentation

When SMS opt-in is captured verbally during a phone call, the 

consent is timestamped and recorded in our secure CRM system, 

along with the associated call recording ID for audit purposes. 

This documentation is retained for a minimum of 4 years in 

compliance with TCPA record-keeping requirements.

3.2 Information collected automatically

When you visit the Site, we may automatically collect certain technical and usage information, such as:

– IP address and approximate location (for example, city or region)
– Device type (desktop, tablet, mobile)
– Browser type and version
– Operating system
– Pages you visit, time and date of visits, and how long you spend on pages
– Referring website or link (for example, search engines or other websites)
– Clicks, scrolling, and general usage patterns

We may collect this information through:

– Server logs
– Cookies and similar technologies
– Third-party tools such as Google Analytics

3.3 Information from third parties

We may receive information about you from:

– Lead generation websites or directories where you request contact from contractors
– Review sites or social media platforms where you leave public reviews or messages
– Business partners, suppliers, or referral sources
– Publicly available sources, such as online directories or public records

We use this information primarily to contact you about your request, respond to inquiries, and understand how people find and use our services.

4. COOKIES AND ANALYTICS

We use cookies and similar technologies, as described in our Cookie Policy, to:

– Help the Site function properly and securely
– Remember certain technical preferences where applicable
– Understand how visitors use the Site so we can improve our content and services

We use Google Analytics, a web analytics service provided by Google, to collect aggregated data about how visitors use the Site. Google Analytics may collect information such as:

– Pages visited
– Time spent on the Site
– Browser and device information
– Approximate location (city or region)
– Referring sites

We use this information in aggregate form to monitor performance, understand general user behavior, and improve the Site. We do not use Google Analytics to identify individual users in a personal way.

You can control cookies through your browser settings and may be able to use tools such as the Google Analytics opt-out browser add-on, where available. For more details, please review our Cookie Policy.

5. HOW WE USE YOUR INFORMATION

We use the information we collect for purposes including, but not limited to:

5.1 Providing and managing services

– Responding to your inquiries, messages, and quote requests
– Scheduling consultations, site visits, and project work
– Preparing and delivering estimates, proposals, and contracts
– Communicating with you about project details, timelines, and updates
– Coordinating work related to kitchen, bath, painting, windows and doors, drywall and insulation, flooring, basements, decks, additions, roofing, siding, gutters, HVAC, plumbing, and electrical services

5.2 Improving our Site and services

– Understanding how visitors use the Site
– Analyzing trends and patterns to improve user experience
– Developing new service offerings or improving existing ones
– Monitoring the performance and security of the Site

5.3 Marketing and communications

– Sending you information about our services, promotions, or updates (where permitted by law)
– Requesting feedback, reviews, or testimonials about our work
– Displaying non-identifying project photos, descriptions, or testimonials on the Site or in marketing materials, with your consent where required

You can opt out of non-essential marketing communications at any time by following instructions in the communication or contacting us directly.

5.4 Legal, security, and compliance

– Protecting the rights, property, and safety of Pano’s Home Pros, our clients, and others
– Detecting, preventing, and responding to potential fraud, abuse, or security issues
– Complying with applicable laws, regulations, legal processes, and law enforcement requests
– Enforcing our Terms of Use and other agreements

6. AI-GENERATED IMAGES AND PROJECT PHOTOS

The Site may display:

– Photos of actual project work performed by Pano’s Home Pros
– Photos or videos you share with us (for example, images of your existing space for estimating or planning purposes)
– AI-generated images or renderings used to visualize possible design styles, layouts, and color schemes for New England homes
– Stock images or supplier images

AI-generated images are illustrative only and may not represent actual projects or guarantee specific outcomes. When we use photos of real projects or your property:

– We may minimally edit them (for example, for lighting or clarity)
– We will avoid publicly using your exact street address or other highly identifying details without your permission, except as required by law or as otherwise agreed
– We may seek your consent to feature your project images in our portfolio, on the Site, or in marketing materials

If you no longer wish your project photos or testimonial to be used in marketing materials, you may contact us and we will review and process your request in accordance with applicable laws and practical limitations.

7. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share your information in the following limited circumstances:

7.1 Service providers and business partners

We may share information with trusted third parties who help us operate our business, such as:

– Website hosting and maintenance providers
– Email and communication tools
– Customer relationship management (CRM) tools
– Analytics and performance tools (such as Google Analytics)
– Subcontractors or trade partners involved in your project (for example, HVAC, plumbing, electrical, or specialty trades)
– Payment processors, if applicable

These third parties are generally authorized to use your information only as needed to provide services to us and to help us deliver services to you.

7.2 Legal obligations and protection

We may disclose information if we believe in good faith that such disclosure is:

– Required by law, regulation, court order, or legal process
– Necessary to protect the rights, property, or safety of Pano’s Home Pros, our clients, or others
– Needed to detect, prevent, or address fraud, security, or technical issues

7.3 Business transfers

If we are involved in a merger, acquisition, sale of assets, or similar business transaction, information we hold may be transferred as part of that transaction, in accordance with applicable laws. We will seek to ensure that any recipient continues to protect your information in a manner consistent with this Privacy Policy.

8. DATA RETENTION

We retain personal information for as long as necessary to:

– Respond to your inquiries
– Provide and complete services and projects
– Maintain records for business, accounting, and legal purposes
– Comply with applicable legal obligations and enforce our agreements

The retention period may vary depending on the type of information and the nature of the relationship. When information is no longer needed, we will take reasonable steps to delete or anonymize it, subject to any legal or contractual requirements.

9. DATA SECURITY

We take reasonable and appropriate measures to protect the information we collect against unauthorized access, loss, misuse, or alteration. These measures may include technical, administrative, and physical safeguards appropriate to the nature of the information.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and you use the Site and provide information at your own risk.

If you believe the security of your information has been compromised in connection with your use of the Site, please contact us immediately using the contact details above.

10. YOUR CHOICES AND RIGHTS

Depending on where you live and the applicable laws, you may have certain rights regarding your personal information, such as:

– The right to access the personal information we hold about you
– The right to request correction or updating of inaccurate or incomplete information
– The right to request deletion of certain information, subject to legal or contractual obligations
– The right to object to or restrict certain types of processing
– The right to opt out of certain marketing communications

We will honor your rights in accordance with applicable laws.

10.1 Access, update, or delete your information

You may request access to, or correction of, the information we hold about you by contacting us at:

Pano’s Home Pros
Email: panoshomepros@gmail.com
Phone: (774) 473-3221

We may need to verify your identity before responding to certain requests.

10.2 Marketing communications

If you no longer wish to receive marketing emails or messages from us, you can:

– Follow any “unsubscribe” instructions included in the communication (where available), or
– Contact us directly and ask to be removed from marketing lists

We may still contact you with important non-marketing communications related to active projects, safety issues, or legal notices.

10.3 Cookies and tracking

You can manage cookies and similar technologies through your browser settings (for example, by blocking or deleting cookies). This may impact how the Site functions. For more information, see our Cookie Policy.

11. CHILDREN’S PRIVACY

The Site is not directed to children, and we do not knowingly collect personal information from children under the age of 13 (or under the relevant age of majority in your jurisdiction).

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information as soon as practicable.

If you believe we may have collected information from a child, please contact us immediately.

12. THIRD-PARTY LINKS

The Site may contain links to third-party websites, products, or services (for example, manufacturers, suppliers, review platforms, or social media pages).

We do not control third-party websites and are not responsible for their privacy practices. Any information you provide to third-party sites is subject to their policies, not ours.

We encourage you to review the privacy policies of any third-party websites you visit.

13. INTERNATIONAL USERS

Pano’s Home Pros is based in the United States, and the Site is intended primarily for users located within the United States.

If you access the Site from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States or other countries, which may have different data protection laws than your country of residence.

By using the Site and providing information, you consent to such transfers, storage, and processing, subject to this Privacy Policy and applicable law.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

– Changes in our business, services, or Site
– Changes in the types of information we collect
– Changes in applicable laws or regulations

When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

Your continued use of the Site after any changes are posted signifies your acceptance of the updated Privacy Policy.

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us at:

Pano’s Home Pros
Email: panoshomepros@gmail.com
Phone: (774) 473-3221
Address: 1913 Purchase St.
New Bedford, MA 02740